Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Five Things In IT This Week - December 27th - December 3rd

Posted by Brian Dooley on Dec 4, 2016 8:12:00 AM

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Topics: Gooligan Malware, IOS, Artificial Intelligence, Ransomeware, VxRail

Five Things in IT This Week

Posted by Brian Dooley on Nov 25, 2016 7:32:00 AM


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Topics: IT, Hacking, This Week, VR, Software

Five Things in IT This Week - Nov. 14th - Nov 18th

Posted by Brian Dooley on Nov 21, 2016 11:08:47 AM


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Lunch Seminar: Simplifying Application Delivery for Virtual Desktop Infrastructure

Posted by Jennifer Monzon on Nov 18, 2016 12:57:13 PM

LANAIR and its partners, KEMP TechnologiesVMware, and Dell EMC invite you to attend an informative lunch seminar.

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Topics: Seminar, Virtual Desktop Infrastructure, Lunch, VDI

Protecting Your Company Data Begins With Your Firewall

Posted by Jennifer Monzon on Nov 9, 2016 8:12:00 AM

Today, we live in a world where everyone and everything is connected through the internet and as a result, cybercrime was born. 

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Topics: Data Protection, Cyber Security, Firewall, SWARM Report

LANAIR Group recognized as 2016 Dell EMC Security Partner of the Year

Posted by Jennifer Monzon on Oct 24, 2016 1:01:23 PM

LANAIR team with Dell EMC Channel Chief, John Byrne.

The award recognizes LANAIR as a premier DELL EMC partner who delivers outstanding results through sales growth, marketing and lead generation activities, technical training and by providing best results to their customers with Dell Security Solutions. LANAIR Group is a trusted Technology partner, who provides technology that works and answers their customers can understand. LANAIR will continue to provide clients with solutions that will move their businesses forward and help them strive in this new world of IT.

“Being named 2016 Dell EMC Security Partner of the Year is important to us because it confirms LANAIR’s commitment to execute alongside our partners and demonstrates our ability to provide customers with the most present-day security solutions” said Wayne Forester, LANAIR Group, Managing Partner and CEO. “Our success is a function of our clients, our Dell EMC partnership and our superior LANAIR team members who put the solutions to work.  With these complements, we are confident in meeting the needs of businesses in a time of rapid digital transformation!” 

Neil Hawkins, LANAIR Group, Partner and COO, adds “Security needs to become a priority initiative across companies and consumers of today's age.  It starts with providing awareness to users. SonicWALL has provided a platform to enable this awareness and has overtaken its competitors by staying on the bleeding edge of protecting mission critical infrastructure through the use of Capture and DPI-SSL.” 

LANAIR is also the winner of 2016 SonicWALL Innovation Partner of the Year Award.

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Topics: Award, Partner of the Year, LANAIR Group, Dell EMC World, Security

ShoreTel Seminar @ Fogo de Chao

Posted by Stephen Ingrum on Aug 23, 2016 12:22:55 PM

The Only Business Phone System

You Will Ever Need!

Register now and secure your seat! 

ShoreTel Connect 1-2-3

1 - Platform & Exceptional User Experience
2 - Delivery Choices – Product or Service
3 - Deployment Options – Onsite / Cloud / Hybrid

1-2-3 to provide the communications solution for today and for the future.

You are invited to join LANAIR and ShoreTel for a highly informative seminar to learn how businesses are untangling communications with ShoreTel. During the seminar, you'll discover the Top 10 reasons why now is the time to go ShoreTel Connect.

ShoreTel Connect isn’t just a phone system—it’s a phone-text-mobile-conference-video-web share-online meeting system that’s sleek and easy to use.

ShoreTel Connect ONSITE - Your company owns, maintains and controls your ShoreTel system.

ShoreTel Connect CLOUD - Your company subscribes to fully hosted and managed UCaaS.

ShoreTel Connect HYBRID - Your company combines onsite and cloud deployment features for headquarters, branch or remote sites.

Discover why ShoreTel is consistently ranked the #1 solution by both customers and industry leaders.

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Topics: ShoreTel, Seminar

What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver

Posted by Stephen Ingrum on Aug 16, 2016 2:42:12 PM

Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits.

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Topics: customer care, Contact Center, ShoreTel

ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony

Posted by Stephen Ingrum on Aug 14, 2016 11:25:57 AM

According to Nemertes Research, ShoreTel Ranks Lowest in All-Sized Deployments Researched Over Five Years Compared to Other Providers
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Topics: Nemeretes, TCO, ShoreTel

5 Business Scenarios Where SIP Trunking Makes Sense

Posted by Stephen Ingrum on Aug 10, 2016 1:52:41 PM

Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for.

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Topics: phone system, flexibility, Trunking, #SIP

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