Client Support Services

Client Access:  http://support.lanairgroup.com Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:   http://msp.lanairgroup.com
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.

LANAIR Blog

ShoreTel Seminar @ Fogo de Chao

Posted by Stephen Ingrum on Aug 23, 2016 12:22:55 PM

The Only Business Phone System

You Will Ever Need!

Register now and secure your seat! 
 

ShoreTel Connect 1-2-3

1 - Platform & Exceptional User Experience
2 - Delivery Choices – Product or Service
3 - Deployment Options – Onsite / Cloud / Hybrid

1-2-3 to provide the communications solution for today and for the future.

You are invited to join LANAIR and ShoreTel for a highly informative seminar to learn how businesses are untangling communications with ShoreTel. During the seminar, you'll discover the Top 10 reasons why now is the time to go ShoreTel Connect.

ShoreTel Connect isn’t just a phone system—it’s a phone-text-mobile-conference-video-web share-online meeting system that’s sleek and easy to use.

ShoreTel Connect ONSITE - Your company owns, maintains and controls your ShoreTel system.

ShoreTel Connect CLOUD - Your company subscribes to fully hosted and managed UCaaS.

ShoreTel Connect HYBRID - Your company combines onsite and cloud deployment features for headquarters, branch or remote sites.

Discover why ShoreTel is consistently ranked the #1 solution by both customers and industry leaders.

Read More

Topics: ShoreTel, Seminar

What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver

Posted by Stephen Ingrum on Aug 16, 2016 2:42:12 PM

Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits.

Read More

Topics: customer care, Contact Center, ShoreTel

ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony

Posted by Stephen Ingrum on Aug 14, 2016 11:25:57 AM

According to Nemertes Research, ShoreTel Ranks Lowest in All-Sized Deployments Researched Over Five Years Compared to Other Providers
Read More

Topics: Nemeretes, TCO, ShoreTel

5 Business Scenarios Where SIP Trunking Makes Sense

Posted by Stephen Ingrum on Aug 10, 2016 1:52:41 PM

Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for.

Read More

Topics: phone system, flexibility, Trunking, #SIP

How A Strong Knowledge Base Supports Top-Notch Service Delivery

Posted by Stephen Ingrum on Aug 8, 2016 8:56:10 AM

Want to increase customer loyalty and overall happiness? Help your customers to help themselves.

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Topics: efficiency, customer experience, phone system, customer satisfaction

ShoreTel Lunch Seminar

Posted by Stephen Ingrum on May 25, 2016 6:57:04 AM

 

Read More

Topics: ShoreTel Connect ONSITE, phone system, ShoreTel Connect Seminar

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems

Posted by Stephen Ingrum on May 2, 2016 8:17:17 AM

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems | ShoreTel

Read More

Topics: ShoreTel Connect ONSITE, phone system

ShoreTel Connect Lunch Seminar

Posted by Stephen Ingrum on Feb 11, 2016 10:43:59 AM

REGISTER TODAY

ShoreTel Connect 1-2-3

1 - Platform & Exceptional User Experience
2 - Delivery Choices – Product or Service
3 - Deployment Options – Onsite / Cloud / Hybrid


1-2-3 to provide the communications solution for today and for the future.

You are invited to join LANAIR and ShoreTel for a highly informative seminar to learn about how businesses are untangling communications with ShoreTel. During the seminar, you'll discover the Top 10 reasons why now is the time to go ShoreTel.

ShoreTel Connect isn’t just a phone system—it’s a phone-text-mobile-conference-video-web share-online meeting system that’s sleek and easy to use.

ShoreTel Connect ONSITE - Your company owns, maintains and controls your ShoreTel system- physical, virtualized, or hybrid.

ShoreTel Connect CLOUD - Your company subscribes to fully hosted and managed UCaaS.

ShoreTel Connect HYBRID - Your company combines onsite and cloud deployment features.

Discover why ShoreTel by LANAIR is consistently ranked the #1 solution by customers!

*Lunch will be served for all attendees.

Read More

Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud

Creating Better Customer Experiences One Call at a Time

Posted by Stephen Ingrum on Jan 14, 2016 8:54:49 AM

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office.  That’s how you want to serve your prospects and customers. That’s how they want to be treated.

Read More

Topics: ShoreTel Connect ONSITE, phone system, customer care, customer satisfaction

10 Ways Your Phone System Improves Your Customers’ Experience

Posted by Stephen Ingrum on Dec 7, 2015 2:06:36 PM

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

Read More

Topics: efficiency, ShoreTel Connect ONSITE, customer experience, easy-to-manage phone system, flexibility, question phone system, employee productivity, evaluate phone value, customer care, phone considerations, phone system considerations, customer satisfaction