Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Top 5 Phrases Not to Use at Work

Posted by Jennifer Monzon on Jan 18, 2017 8:43:00 AM

Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very normal thing, the problems arise when we allowed those frustrations to go from just floating around in our head to flowing out of our mouths.

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Topics: Work, Vocabulary, Communication

How to Evaluate VoIP Service Providers

Posted by Jennifer Monzon on Jan 16, 2017 7:17:00 AM

You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore. But there are so many choices out there today, you must evaluate your options so you select the right provider for your particular business.

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Topics: VoIP, Service Providers

Telco Truth: BYOD Security IS Possible

Posted by Jennifer Monzon on Jan 12, 2017 9:09:00 AM

Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves employee productivity. In a study by Tech Pro Research, they report that about 60% of companies now allow their staff to use their own devices for business. But with all the sensitive company information floating on devices that aren’t controlled by the company, many IT professionals get concerned this move puts the organization’s data and software at risk.

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Topics: Security, BYOD, VPN, Spyware

Could a Business VoIP Solution Save You Money?

Posted by Jennifer Monzon on Jan 10, 2017 8:35:00 AM

Any change to your business means assessing the initial cost, the long term costs, and the potential savings.

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Topics: Security, VoIP, Productivity, Connectivity

Five Things In IT This Week - December 27th - December 3rd

Posted by Brian Dooley on Dec 4, 2016 8:12:00 AM

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Topics: Gooligan Malware, IOS, Artificial Intelligence, Ransomeware, VxRail

Five Things in IT This Week

Posted by Brian Dooley on Nov 25, 2016 7:32:00 AM


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Topics: IT, Hacking, This Week, VR, Software

Five Things in IT This Week - Nov. 14th - Nov 18th

Posted by Brian Dooley on Nov 21, 2016 11:08:47 AM


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Lunch Seminar: Simplifying Application Delivery for Virtual Desktop Infrastructure

Posted by Jennifer Monzon on Nov 18, 2016 12:57:13 PM

LANAIR and its partners, KEMP TechnologiesVMware, and Dell EMC invite you to attend an informative lunch seminar.

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Topics: Seminar, Virtual Desktop Infrastructure, Lunch, VDI

Protecting Your Company Data Begins With Your Firewall

Posted by Jennifer Monzon on Nov 9, 2016 8:12:00 AM

Today, we live in a world where everyone and everything is connected through the internet and as a result, cybercrime was born. 

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Topics: Data Protection, Cyber Security, Firewall, SWARM Report

LANAIR Group recognized as 2016 Dell EMC Security Partner of the Year

Posted by Jennifer Monzon on Oct 24, 2016 1:01:23 PM

LANAIR team with Dell EMC Channel Chief, John Byrne.

The award recognizes LANAIR as a premier DELL EMC partner who delivers outstanding results through sales growth, marketing and lead generation activities, technical training and by providing best results to their customers with Dell Security Solutions. LANAIR Group is a trusted Technology partner, who provides technology that works and answers their customers can understand. LANAIR will continue to provide clients with solutions that will move their businesses forward and help them strive in this new world of IT.

“Being named 2016 Dell EMC Security Partner of the Year is important to us because it confirms LANAIR’s commitment to execute alongside our partners and demonstrates our ability to provide customers with the most present-day security solutions” said Wayne Forester, LANAIR Group, Managing Partner and CEO. “Our success is a function of our clients, our Dell EMC partnership and our superior LANAIR team members who put the solutions to work.  With these complements, we are confident in meeting the needs of businesses in a time of rapid digital transformation!” 

Neil Hawkins, LANAIR Group, Partner and COO, adds “Security needs to become a priority initiative across companies and consumers of today's age.  It starts with providing awareness to users. SonicWALL has provided a platform to enable this awareness and has overtaken its competitors by staying on the bleeding edge of protecting mission critical infrastructure through the use of Capture and DPI-SSL.” 

LANAIR is also the winner of 2016 SonicWALL Innovation Partner of the Year Award.

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Topics: Award, Partner of the Year, LANAIR Group, Dell EMC World, Security

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