Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Using Two-Factor Authentication on Facebook

Posted by LANAIR Group on Oct 16, 2018 1:04:59 PM

Facebook Sec and LogIn Blog Banner-835031-edited

If you utilize Facebook services with the only the default username and password authentication you are at risk. Even if you have an account that you rarely access.

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Topics: Security, Multi Factor Authentication, Dual Factor Authentication, Facebook

Understanding Security in your SD-WAN

Posted by Brian Dooley on Sep 14, 2018 4:36:29 PM

SD-WAN has the ability to redefine how organizations manage the communications between physical sites and cloud hosted systems, possibly connecting one of the largest barriers to cloud computing.

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Topics: Security, Fortinet, Fortigate, SD-WAN, SDWAN, MPLS, Software Defined Wide Network Area

MiVoice or MiCloud Connect?

Posted by Robert Ingrum on Sep 10, 2018 9:12:11 AM

The “Hot Button” in the telecommunications industry is Cloud telephony. Mitel has a unique set of offerings with MiCloud Connect and MiVoice Connect. They provide the only solution that offers the same user interface for Cloud, On-Premise and Hybrid environments. Now, if the user interface and the handsets are the same, how does one choose the appropriate solution? Here are some comparisons to consider:

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Topics: phone system considerations, Cloud, Onsite, Unified Communications, MiVoice Connect, MiCloud Connect

Nutanix Acropolis 5.8: Data at Rest Encryption

Posted by Brian Dooley on Aug 27, 2018 10:13:28 AM

Encrypting data-at-rest is essential for protecting data, and is required by most IT regulatory requirements and compliance laws.

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Topics: Security, Nutanix, AOS 5.8, SED, Encryption, Key Management, Acropolis, Data at Rest

Recommendations To Protect Against WannaCry Ransomware

Posted by Brian Dooley on Jun 30, 2017 4:41:57 PM

The WannaCry ransomware attack is one of the first large scale attacks that utilize a weaponized version of the system exploits leaked by the Shadow Brokers hacking group from the United States NSA in 2016.

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Topics: Cyber Security, Cyber Attack, Ransomware, WannaCry

Protecting your data IS protecting your business.

Posted by LANAIR Group, LLC on May 26, 2017 2:09:53 PM

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Topics: Data Protection, Managed Backup, Disaster Recovery, BCDR, Ransomware

Does Your Business Phone System Meet Your Needs?

Posted by LANAIR Group, LLC on May 11, 2017 9:05:00 AM

If your business phone system works, you might think that’s really all that matters. But the thinking that all you need is a dial tone could be preventing your users from communicating effectively – internally and externally.

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Topics: ShoreTel, VoIP, Business Phone System, VoIP providers, Unified Communications, VoIP phone systems for small business, business phone service providers

Why Your Business Phone System Should Integrate with Your Applications

Posted by LANAIR Group on May 9, 2017 10:22:08 AM

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Topics: ShoreTel, VoIP, Business Phone System, VoIP providers, Unified Communications, VoIP phone systems for small business, PBX, business phone service providers

[EVENT] Managed Backup Solution Lunch Presentation in Pasadena, CA

Posted by LANAIR Group, LLC on Apr 27, 2017 4:08:37 PM

Managed Backup Solution 

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Topics: Business Continuity, Managed Backup, Local Backup, Disaster Recovery

[EVENT] LANAIR ShoreTel Connect Seminar in Glendale, CA

Posted by LANAIR Group, LLC on Apr 5, 2017 2:15:00 PM

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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud, ShoreTel, ShoreTel Connect Hybrid, Business Communication, Business Phone System, Cloud, Hybrid, Onsite

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