Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Why Your Business Phone System Should Integrate with Your Applications

Posted by LANAIR Group on May 9, 2017 10:22:08 AM

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Topics: VoIP, VoIP providers, Business Phone System, Unified Communications, VoIP phone systems for small business, PBX, business phone service providers, ShoreTel

[EVENT] Managed Backup Solution Lunch Presentation in Pasadena, CA

Posted by LANAIR Group, LLC on Apr 27, 2017 4:08:37 PM

Managed Backup Solution 

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Topics: Local Backup, Disaster Recovery, Business Continuity, Managed Backup

[EVENT] LANAIR ShoreTel Connect Seminar in Glendale, CA

Posted by LANAIR Group, LLC on Apr 5, 2017 2:15:00 PM

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Topics: ShoreTel, ShoreTel Connect ONSITE, ShoreTel Connect Cloud, ShoreTel Connect Seminar, ShoreTel Connect Hybrid, Business Communication, Business Phone System, Onsite, Hybrid, Cloud

Smart Data Solutions That Can Scale as Your Business Grows

Posted by LANAIR Group, LLC on Feb 24, 2017 8:09:00 AM

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Topics: Business, Cloud Storage, Cloud, Security

Smart Data Solutions for a Growing Business

Posted by LANAIR Group, LLC on Feb 22, 2017 9:32:00 AM

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Topics: Technology, Data Solutions, Small Business

ShoreTel Connect: Taking Your UC to the Cloud

Posted by LANAIR Group, LLC on Feb 15, 2017 7:45:00 AM

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Topics: ShoreTel Connect Cloud, Business, Communication

Secure Data Solutions: Prepare Your Small Business for a Data Breach

Posted by LANAIR Group, LLC on Feb 13, 2017 7:44:00 AM

It seems as if no business is safe from falling victim to a data breach anymore. Target, Apple, Ashley Madison and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data.  And it isn’t just big companies either, in a recent study, it is reported that 55% of local businesses in the United States have experienced some form of security breach. Unfortunately, this is happening because businesses are not taking the proper security precautions to prevent unauthorized access to information.

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Topics: Data Breach, Cyber Security, Small Business, Hackers

Scared of Speaking? 5 Tips for Better Public Communication

Posted by LANAIR Group, LLC on Feb 10, 2017 8:44:00 AM

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Topics: public speaking, fear, preparation, opportunity, public communication

What's the cost of not sufficiently addressing DR?

Posted by LANAIR Group, LLC on Feb 9, 2017 8:00:00 AM

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Topics: Data Protection, Quest, Backup, Recovery, DR

How to Customize ShoreTel Connect CLOUD for Your Small Business

Posted by LANAIR Group, LLC on Feb 7, 2017 8:08:00 AM

Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, ShoreTel Connect CLOUD was built to make doing business easier and at an affordable cost. But what makes the ShoreTel solution a better fit than the endless other options available in the market today? When evaluating that question, consider these small business customization options that ShoreTel Connect CLOUD offers:

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Topics: Small Business, ShoreTel Connect Cloud, Hosted Call Center, Instant Messaging, Conferencing Tools, Phone Integration

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