Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Scared of Speaking? 5 Tips for Better Public Communication

Posted by LANAIR Group, LLC on Feb 10, 2017 8:44:00 AM

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Topics: public speaking, preparation, fear, opportunity, public communication

What's the cost of not sufficiently addressing DR?

Posted by LANAIR Group, LLC on Feb 9, 2017 8:00:00 AM

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Topics: Data Protection, Backup, Recovery, DR, Quest

How to Customize ShoreTel Connect CLOUD for Your Small Business

Posted by LANAIR Group, LLC on Feb 7, 2017 8:08:00 AM

Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, ShoreTel Connect CLOUD was built to make doing business easier and at an affordable cost. But what makes the ShoreTel solution a better fit than the endless other options available in the market today? When evaluating that question, consider these small business customization options that ShoreTel Connect CLOUD offers:

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Topics: ShoreTel Connect Cloud, Instant Messaging, Phone Integration, Small Business, Hosted Call Center, Conferencing Tools

LANAIR Educational Series: Cyber Security

Posted by LANAIR Group, LLC on Feb 3, 2017 8:09:00 AM

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Topics: Event, Cyber Crime, Cyber Threat, Cyber Security, Small Business, Hackers, Cyber Attack

How the Right Data Solutions Can Keep Employees Motivated

Posted by LANAIR Group, LLC on Feb 1, 2017 9:24:00 AM

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Topics: Data Solutions, Employees, Motivation

Fostering Communications Between IT and Non-Tech Employees

Posted by LANAIR Group, LLC on Jan 30, 2017 10:07:00 AM

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Topics: IT, Communication, Leadership, Employees, Coworkers

LANAIR invites you to a ShoreTel Connect Luncheon in DFW Area

Posted by LANAIR Group, LLC on Jan 27, 2017 8:04:00 AM


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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud, ShoreTel, ShoreTel Connect Hybrid, Business Communication, Business Phone System

Do different generations fear moving to the cloud?

Posted by Bryan Soto on Jan 27, 2017 7:12:00 AM

In today’s world, technology is an everyday part of our lives.  Almost everyone you see has a smart phone, laptop, and Internet connection, but this reality is still a relatively recent phenomenon. 

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Topics: Genrerational Gap, Cloud Services, Baby Boomers, Cloud Computing, MIllennials, Technological Fear

Communication for Better Leadership

Posted by LANAIR Group, LLC on Jan 26, 2017 8:03:00 AM

When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they use, it is clear they have dedicated time and energy into making sure their words are heard and better yet, that those words inspire action from those they are speaking to. So, what’s the secret to becoming a great business communicator? It starts with focusing on a few key business communication solutions, including:

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Topics: Communication, Leadership

Does Your Company Have a Communication Solution in Place for Natural Disasters?

Posted by LANAIR Group, LLC on Jan 24, 2017 7:12:00 AM

Putting a natural disaster plan together can be a daunting process - it's time-consuming and discouraging. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business.

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Topics: Communication, Business Continuity, Natural Distasters

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