Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


Fostering Communications Between IT and Non-Tech Employees

Posted by Jennifer Monzon on Jan 30, 2017 10:07:00 AM

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Topics: IT, Communication, Leadership, Employees, Coworkers

LANAIR invites you to a ShoreTel Connect Luncheon in DFW Area

Posted by Jennifer Monzon on Jan 27, 2017 8:04:00 AM


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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud, ShoreTel, ShoreTel Connect Hybrid, Business Communication, Business Phone System

Do different generations fear moving to the cloud?

Posted by Bryan Soto on Jan 27, 2017 7:12:00 AM

In today’s world, technology is an everyday part of our lives.  Almost everyone you see has a smart phone, laptop, and Internet connection, but this reality is still a relatively recent phenomenon. 

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Topics: Genrerational Gap, Cloud Services, Baby Boomers, Cloud Computing, MIllennials, Technological Fear

Communication for Better Leadership

Posted by Jennifer Monzon on Jan 26, 2017 8:03:00 AM

When you meet an exceptional communicator, you usually know it within seconds of talking with that person. They radiate a confidence about their message that typically resonates with you. From the tone they speak with to the body language they use, it is clear they have dedicated time and energy into making sure their words are heard and better yet, that those words inspire action from those they are speaking to. So, what’s the secret to becoming a great business communicator? It starts with focusing on a few key business communication solutions, including:

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Topics: Communication, Leadership

Does Your Company Have a Communication Solution in Place for Natural Disasters?

Posted by Jennifer Monzon on Jan 24, 2017 7:12:00 AM

Putting a natural disaster plan together can be a daunting process - it's time-consuming and discouraging. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business.

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Topics: Communication, Business Continuity, Natural Distasters

Top 5 Phrases Not to Use at Work

Posted by Jennifer Monzon on Jan 18, 2017 8:43:00 AM

Our workplace, it can often be an overwhelming, frustrating and downright maddening place. The reality is that when we spend such a significant part of our lives somewhere, it’s bound to cause a few frustrations. Having work-related irritations is a very normal thing, the problems arise when we allowed those frustrations to go from just floating around in our head to flowing out of our mouths.

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Topics: Work, Vocabulary, Communication

How to Evaluate VoIP Service Providers

Posted by Jennifer Monzon on Jan 16, 2017 7:17:00 AM

You’re a small business owner who knows you need to start reaping the benefits that come with Voice over Internet Protocol (VoIP). You also know the old way of analog phone lines and expensive equipment just doesn’t make sense for your business anymore. But there are so many choices out there today, you must evaluate your options so you select the right provider for your particular business.

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Topics: VoIP, Service Providers

Telco Truth: BYOD Security IS Possible

Posted by Jennifer Monzon on Jan 12, 2017 9:09:00 AM

Bring Your Own Device or “BYOD” as it is more commonly referred as, means a company allows their employees to use their personal communication devices for work-related activities. It’s a move that not only can cut expenses, but enhances and improves employee productivity. In a study by Tech Pro Research, they report that about 60% of companies now allow their staff to use their own devices for business. But with all the sensitive company information floating on devices that aren’t controlled by the company, many IT professionals get concerned this move puts the organization’s data and software at risk.

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Topics: Security, BYOD, VPN, Spyware

Could a Business VoIP Solution Save You Money?

Posted by Jennifer Monzon on Jan 10, 2017 8:35:00 AM

Any change to your business means assessing the initial cost, the long term costs, and the potential savings.

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Topics: Security, VoIP, Productivity, Connectivity

Five Things In IT This Week - December 27th - December 3rd

Posted by Brian Dooley on Dec 4, 2016 8:12:00 AM

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Topics: Gooligan Malware, IOS, Artificial Intelligence, Ransomeware, VxRail

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