Client Support Services

Client Access:  http://support.lanairgroup.com Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:   http://msp.lanairgroup.com
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.

LANAIR Blog

5 Business Scenarios Where SIP Trunking Makes Sense

Posted by Stephen Ingrum on Aug 10, 2016 1:52:41 PM

Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for.

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Topics: phone system, flexibility, Trunking, #SIP

How A Strong Knowledge Base Supports Top-Notch Service Delivery

Posted by Stephen Ingrum on Aug 8, 2016 8:56:10 AM

Want to increase customer loyalty and overall happiness? Help your customers to help themselves.

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Topics: efficiency, customer experience, phone system, customer satisfaction

ShoreTel Lunch Seminar

Posted by Stephen Ingrum on May 25, 2016 6:57:04 AM

 

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Topics: ShoreTel Connect ONSITE, phone system, ShoreTel Connect Seminar

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems

Posted by Stephen Ingrum on May 2, 2016 8:17:17 AM

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems | ShoreTel

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Topics: ShoreTel Connect ONSITE, phone system

Creating Better Customer Experiences One Call at a Time

Posted by Stephen Ingrum on Jan 14, 2016 8:54:49 AM

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office.  That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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Topics: ShoreTel Connect ONSITE, phone system, customer care, customer satisfaction

A Phone System that Maximizes Your Control

Posted by Stephen Ingrum on Nov 19, 2015 12:57:30 PM

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for the phone system over the long term. 

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Topics: efficiency, ShoreTel Connect ONSITE, customer experience, phone system administration, control, phone system, flexibility, business tools, customer care

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