Client Support Services

Client Access:  http://support.lanairgroup.com Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:   http://msp.lanairgroup.com
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.

LANAIR Blog

[EVENT] LANAIR ShoreTel Connect Seminar in Glendale, CA

Posted by Jennifer Monzon on Apr 5, 2017 2:15:00 PM

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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud, ShoreTel, ShoreTel Connect Hybrid, Business Communication, Business Phone System, Cloud, Hybrid, Onsite

LANAIR invites you to a ShoreTel Connect Luncheon in DFW Area

Posted by Jennifer Monzon on Jan 27, 2017 8:04:00 AM

 

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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud, ShoreTel, ShoreTel Connect Hybrid, Business Communication, Business Phone System

ShoreTel Lunch Seminar

Posted by Stephen Ingrum on May 25, 2016 6:57:04 AM

 

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Topics: ShoreTel Connect ONSITE, phone system, ShoreTel Connect Seminar

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems

Posted by Stephen Ingrum on May 2, 2016 8:17:17 AM

[WORKSHEET] 5 Questions to Ask About Hybrid Phone Systems | ShoreTel

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Topics: ShoreTel Connect ONSITE, phone system

ShoreTel Connect Lunch Seminar

Posted by Stephen Ingrum on Feb 11, 2016 10:43:59 AM

REGISTER TODAY

ShoreTel Connect 1-2-3

1 - Platform & Exceptional User Experience
2 - Delivery Choices – Product or Service
3 - Deployment Options – Onsite / Cloud / Hybrid


1-2-3 to provide the communications solution for today and for the future.

You are invited to join LANAIR and ShoreTel for a highly informative seminar to learn about how businesses are untangling communications with ShoreTel. During the seminar, you'll discover the Top 10 reasons why now is the time to go ShoreTel.

ShoreTel Connect isn’t just a phone system—it’s a phone-text-mobile-conference-video-web share-online meeting system that’s sleek and easy to use.

ShoreTel Connect ONSITE - Your company owns, maintains and controls your ShoreTel system- physical, virtualized, or hybrid.

ShoreTel Connect CLOUD - Your company subscribes to fully hosted and managed UCaaS.

ShoreTel Connect HYBRID - Your company combines onsite and cloud deployment features.

Discover why ShoreTel by LANAIR is consistently ranked the #1 solution by customers!

*Lunch will be served for all attendees.

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Topics: ShoreTel Connect ONSITE, ShoreTel Connect Seminar, ShoreTel Connect Cloud

Creating Better Customer Experiences One Call at a Time

Posted by Stephen Ingrum on Jan 14, 2016 8:54:49 AM

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office.  That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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Topics: ShoreTel Connect ONSITE, phone system, customer care, customer satisfaction

10 Ways Your Phone System Improves Your Customers’ Experience

Posted by Stephen Ingrum on Dec 7, 2015 2:06:36 PM

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

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Topics: efficiency, ShoreTel Connect ONSITE, customer experience, easy-to-manage phone system, flexibility, question phone system, employee productivity, evaluate phone value, customer care, phone considerations, phone system considerations, customer satisfaction

A Phone System that Maximizes Your Control

Posted by Stephen Ingrum on Nov 19, 2015 12:57:30 PM

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for the phone system over the long term. 

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Topics: efficiency, ShoreTel Connect ONSITE, customer experience, phone system administration, control, phone system, flexibility, business tools, customer care

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