The challenges of modern communication with traditional equipment.
Having traditional on-site phone systems means that managing remote teams, creating cohesive network connectivity and staying flexible can be incredibly challenging.
And even if you manage to make it work, it’s very likely that you would still deal with a handful of other issues – be it an employee working from home and not feeling connected to headquarters, or effectively communicating across multiple office locations.
What should you look for to establish consistent communications with your remote team?
Quality of Service
While it might seem like on premise phone systems would be more reliable, the issue is with the quality of the equipment and network across all remote team offices. If the “pipe” from one remote office to the corporate headquarters isn't big enough, it can lead to significant call and system quality issues.
Cost of Service
Over the life of your phone system, on-site solutions cost just as much (if not more, when you factor in long-term maintenance costs) as cloud-based managed phone solutions. As a result, you often end up paying the same amount to set up a less flexible, less feature-rich network. Meanwhile, your competitor will be paying less to flip a switch and tap into a VoIP solution with much greater functionality and system integration.
Scalability & Flexibility
Every time you open or expand an office, onsite phone systems require significant investments in additional hardware and installation services. And if staffing levels change, traditional phone systems often aren’t flexible enough to adapt on the fly.
Traditional communication systems deliver fewer features and less flexibility, but can cost you more when you factor in the equipment needed for each remote office, and the support costs of setting up and managing each of those private networks.
Regardless of your industry, that math doesn't make much sense.