Client Support Services

Client Access: Use the Customer Portal for the following:
  • Create Service Tickets with our Support Team.
  • Access a Knowledge Base of all historical Service Tickets for your company.
  • Review past invoices.

Remote Access:
  • Access your machine remotely and transfer files to and from your machine from any PC.

Live Remote Assistance*  How it works
*requires assistance from a Lanair support technician to use this service. Please call 877.LANAIR1 (877.526.2471) to reach one.


What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver

Posted by Stephen Ingrum on Aug 16, 2016 2:42:12 PM

Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits.

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Topics: customer care, Contact Center, ShoreTel

Creating Better Customer Experiences One Call at a Time

Posted by Stephen Ingrum on Jan 14, 2016 8:54:49 AM

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office.  That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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Topics: ShoreTel Connect ONSITE, phone system, customer care, customer satisfaction

10 Ways Your Phone System Improves Your Customers’ Experience

Posted by Stephen Ingrum on Dec 7, 2015 2:06:36 PM

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

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Topics: efficiency, ShoreTel Connect ONSITE, customer experience, easy-to-manage phone system, flexibility, question phone system, employee productivity, evaluate phone value, customer care, phone considerations, phone system considerations, customer satisfaction

A Phone System that Maximizes Your Control

Posted by Stephen Ingrum on Nov 19, 2015 12:57:30 PM

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for the phone system over the long term. 

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Topics: efficiency, ShoreTel Connect ONSITE, customer experience, phone system administration, control, phone system, flexibility, business tools, customer care

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