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How To: Consistently Communicate with Your Remote Team

Posted by Megan Noller on Mar 17, 2015 9:47:44 AM


The challenges of modern communication with traditional equipment. 

Having traditional on-site phone systems means that managing remote teams, creating cohesive network connectivity and staying flexible can be incredibly challenging.

And even if you manage to make it work, it’s very likely that you would still deal with a handful of other issues – be it an employee working from home and not feeling connected to headquarters, or effectively communicating across multiple office locations.


What should you look for to establish consistent communications with your remote team? 

 Quality of Service 

While it might seem like on premise phone systems would be more reliable, the issue is with the quality of the equipment and network across all remote team offices. If the “pipe” from one remote office to the corporate headquarters isn't big enough, it can lead to significant call and system quality issues. 

 Cost of Service 

Over the life of your phone system, on-site solutions cost just as much (if not more, when you factor in long-term maintenance costs) as cloud-based managed phone solutions. As a result, you often end up paying the same amount to set up a less flexible, less feature-rich network. Meanwhile, your competitor will be paying less to flip a switch and tap into a VoIP solution with much greater functionality and system integration. 

 Scalability & Flexibility

Every time you open or expand an office, onsite phone systems require significant investments in additional hardware and installation services. And if staffing levels change, traditional phone systems often aren’t flexible enough to adapt on the fly. 

Traditional communication systems deliver fewer features and less flexibility, but can cost you more when you factor in the equipment needed for each remote office, and the support costs of setting up and managing each of those private networks. 

Regardless of your industry, that math doesn't make much sense.

Does your system allow for your remote team to work cohesively and seamlessly? Find out: 

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Topics: ShoreTel Sky

On-premise vs cloud based phone systems: What's the answer?

Posted by Megan Noller on Mar 2, 2015 1:34:32 PM

On-premise vs cloud based phone systems: Is your on-prem business phone system as flexible as your employees? 

Imagine for a moment that you’re a sales manager at a growing company and you’ve just been tasked with building a remote team of 40 sales reps.

Your company’s headquarters is in Boston, but these reps will primarily work out of their home offices and much of their time will be spent on the phone — either initiating conversations with prospective clients or engaging existing customers.

While most of your sales reps have personal smartphones they can use on the go, you know that business calls are better conducted on a private line that provides more reliable call quality.

Your sales reps will appear more professional, while the features of a business phone system also allows them to be more productive.

But here’s the issue: How exactly are you going to set up each of those sales reps with their own phone lines and all the tools they need to be as productive as possible?

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Topics: ShoreTel Sky

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